Privacy Policy

Last updated: July 2026

This privacy notice for Palmetto Publishing Australia (“we,” “us,” or “our”) describes how and why we may collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

Visit our website at palmettopublishing.com.au, or any of our other websites that link to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you have questions or concerns, please contact us at info@palmettopublishing.com.au.

Summary of Key Points

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the products and features you use.

Do we process any sensitive personal information? We do not process sensitive information, as defined under the Privacy Act 1988 (Cth), except as described in this notice.

Do we receive any information from third parties? We do not receive information about you from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent. We only process your information where we have a valid basis to do so under the Australian Privacy Principles (APPs).

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties, described further below.

How do we keep your information safe? We have organisational and technical measures in place to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

What are your rights? Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have rights to access and correct your personal information, and to make a complaint if you believe we have mishandled it.

How do you exercise your rights? The easiest way is to contact us using the details in the “How can you contact us about this notice?” section below. We will respond in accordance with the Privacy Act 1988 (Cth).

What information do we collect?
How do we process your information?
When and with whom do we share your personal information?
Do we use cookies and other tracking technologies?
How long do we keep your information?
How do we keep your information safe?
Do we collect information from minors?
What are your privacy rights?
Controls for Do-Not-Track features
Do Australian residents have specific privacy rights?
Do we make updates to this notice?
How can you contact us about this notice?
How can you review, update, or delete the data we collect from you?

1. What Information Do We Collect?

Personal information you disclose to us. We collect personal information that you voluntarily provide to us when you express interest in our products and Services, participate in activities on the Services, or otherwise contact us. This may include: names, phone numbers, email addresses, mailing addresses, and billing addresses.

Sensitive information. We do not process sensitive information as defined under the Privacy Act 1988 (Cth).

All personal information you provide to us must be true, complete, and accurate, and you must notify us of any changes.

Information automatically collected. We automatically collect certain information when you visit, use, or navigate the Services, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services. This information is used primarily to maintain the security and operation of our Services and for internal analytics and reporting. We also collect information through cookies and similar technologies, including:

Log and usage data — service-related, diagnostic, and performance information automatically collected by our servers, which may include your IP address, device information, browser type, activity within the Services (such as timestamps, pages viewed, and searches), and device event information.
Device data — information about the computer, phone, tablet, or other device you use to access the Services, such as IP address, device identifiers, browser type, hardware model, internet service provider, operating system, and system configuration.
Location data — information about your device’s location, which may be precise or imprecise, depending on the type and settings of your device. You can opt out of location collection by disabling location settings on your device, though this may limit certain features.
User interaction data — we use Crazy Egg, a third-party service, to analyse user interactions with our website through heatmapping, session recording, A/B testing, surveys, and error tracking, to improve user experience and optimise our website. By using our website, you consent to us collecting and processing your data through Crazy Egg in accordance with its own privacy policy.

2. How Do We Process Your Information?

We process your personal information for a variety of reasons depending on how you interact with our Services, including to: deliver and facilitate our Services; respond to inquiries and provide support; fulfil and manage orders, payments, returns, and exchanges; request feedback; send marketing and promotional communications (where you may opt out at any time — see “What are your privacy rights?” below); deliver targeted advertising; evaluate and improve our Services, products, marketing, and your experience; identify usage trends; and determine the effectiveness of our marketing and promotional campaigns.

3. When And With Whom Do We Share Your Personal Information?

We may share your personal information in the following situations:

Business transfers — in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or part of our business.
Google Analytics — we may share information with Google Analytics to track and analyse use of the Services, including via remarketing and demographic/interest reporting features. You can opt out of being tracked by Google Analytics at https://tools.google.com/dlpage/gaoptout, and manage advertising preferences through Google’s Ads Settings. For more information, see Google’s Privacy & Terms page.
Business partners — we may share information with business partners to offer certain products, services, or promotions.

Some of these third parties may store or process your information outside Australia. Where we disclose personal information overseas, we will take reasonable steps to ensure the overseas recipient does not breach the Australian Privacy Principles in relation to that information, as required by APP 8.

4. Do We Use Cookies And Other Tracking Technologies?

We may use cookies and similar tracking technologies (such as web beacons and pixels) to collect and store information. Further detail on how we use these technologies, and how you can manage your preferences, is set out in our Cookie Notice.

5. How Long Do We Keep Your Information?

We keep your personal information only for as long as necessary to fulfil the purposes set out in this notice, unless a longer period is required or permitted by law (for example, tax or accounting requirements). When we no longer have an ongoing need to process your information, we will delete or de-identify it, or, where that isn’t possible, securely store it and restrict further processing until deletion is possible.

6. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organisational security measures designed to protect the personal information we process. However, no method of electronic transmission or storage can be guaranteed to be 100% secure. Transmission of personal information to and from our Services is at your own risk, and you should only access the Services in a secure environment.

7. Do We Collect Information From Minors?

We do not knowingly collect or solicit data from, or market to, children under 18 years of age. By using the Services, you represent that you are at least 18, or that you are the parent or guardian of a minor and consent to that minor’s use of the Services. If we learn that we have collected personal information from a user under 18, we will deactivate the account and take reasonable steps to promptly delete that data. If you become aware of any data we may have collected from a child under 18, please contact us at info@palmettopublishing.com.au.

8. What Are Your Privacy Rights?

Withdrawing consent. Where we rely on your consent to process your personal information, you may withdraw that consent at any time by contacting us using the details in “How can you contact us about this notice?” below. This will not affect the lawfulness of processing carried out before withdrawal.

Opting out of marketing communications. You can unsubscribe from marketing and promotional communications at any time by clicking the unsubscribe link in our emails, or by contacting us. You will still receive service-related messages necessary for administering your account or responding to your requests.

Cookies and similar technologies. Most browsers accept cookies by default. You can usually set your browser to remove or reject cookies; doing so may affect certain features of our Services.

Access, correction, and complaints. Under the Australian Privacy Principles, you have the right to request access to, and correction of, the personal information we hold about you (APP 12 and APP 13), and to make a complaint if you believe we have breached the APPs. See Sections 12 and 13 below for how to do this.

If you have questions about your privacy rights, email us at info@palmettopublishing.com.au.

9. Controls For Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature you can activate to signal a preference not to have your online activity monitored. No uniform technology standard for recognising and implementing DNT signals currently exists, so we do not respond to DNT signals at this time. If a standard is adopted that we are required to follow, we will update this notice accordingly.

10. Do Australian Residents Have Specific Privacy Rights?

If you are located in Australia, the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply to how we handle your personal information. In summary, these give you the right to:

know why your personal information is being collected, and how it will be used and disclosed;
access the personal information we hold about you, and request that it be corrected if it is inaccurate, out of date, or incomplete;
be told, on request, whether we typically disclose personal information to overseas recipients and, if so, the countries involved;
lodge a complaint with us if you believe we have mishandled your personal information, and — if you are not satisfied with our response — lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Notifiable Data Breaches. If we experience a data breach that is likely to result in serious harm to individuals whose personal information is involved, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth).

11. Do We Make Updates To This Notice?

Yes — we will update this notice as necessary to remain compliant with relevant laws. Any updated version will show a new “Last updated” date and will take effect once posted. If we make material changes, we will notify you by prominently posting a notice or by directly notifying you. We encourage you to review this notice periodically.

12. How Can You Contact Us About This Notice?

If you have questions or comments about this notice, you may email us at info@palmettopublishing.com.au, or contact us by post at:

Palmetto Publishing Australia
Unit 909/81 City Rd
Southbank VIC 3006
Australia

If you remain unsatisfied after contacting us, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

13. How Can You Review, Update, Or Delete The Data We Collect From You?

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, and to request that it be corrected. To make such a request, please contact us using the details above.